Head of People Operations

Head of People Operations

Нидерланды, релокация

WHO WE ARE 🌍

Creating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.

Our AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.

We're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.

WHO WE'RE LOOKING FOR 🌟

We are looking for a Head of People Operations to build and run a distributed hub model that delivers an excellent people experience — in every location, every day.

Your job is not to design the system from scratch. It's to own the execution of it across six hubs: hold the standard, make local teams genuinely strong, and build the kind of autonomy where hub partners decide and act without waiting.

This is not a classic HR Operations leadership role. What distinguishes it:

• You lead distributed hub teams that own the full employee lifecycle on the ground — not a central function serving locations from a distance
• You build autonomy, not dependency — hub teams should know what winning looks like and act on it
• You partner directly with the individual domain leads across the function — Workplace & Experience, Payroll, Compliance, People Tech, Rewards. Not their manager, but a peer who depends on their expertise to run the hubs well
• AI is core infrastructure, not a pilot — you default to automation for everything repeatable in the function

You thrive in ambiguity, move fast, and think in systems. You have the operational depth to manage complex multi-country employment realities, and the leadership to develop hub teams that genuinely own their work.

WHAT YOU'LL DO 🚀

Lead the Hub Model

• Own People Operations across all hubs: Netherlands, Spain, Armenia, US (Austin, Bay Area, New York), Brazil, Remote
• Each hub team covers the full employee lifecycle in location — pre-boarding, onboarding, changes, exits — with local office and facilities support, and local events and team-building
• Set the standard for what excellent hub execution looks like, and hold it across all locations
• Run the weekly sync rhythm with each hub — align priorities, surface blockers, keep quality consistent
• Build the hub community: connect People Ops partners across locations to share practice and raise the floor

Own Outcomes, Not Process

• Hub teams should decide and act — your job is to remove blockers, not add approval layers
• Own the OKR cascade: every hub has OKRs that roll up through the function; you're accountable for making that cascade real, not formal
• Define what success looks like in each location — local service standards, local processes, local roadmap

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